Marketing Returns Calls

At Marketing Returns Calls, we stand behind our pay-per-call performance guarantees. This policy outlines the terms for refunds, ensuring transparency and fairness for all clients.

1. Performance-Based Refund Eligibility

You are eligible for a refund only if: 

✅ We fail to deliver the minimum call volume or qualified lead count specified in your contract.
✅ Calls received do not meet the pre-agreed conversion criteria (e.g., call duration, intent signals).
✅ Technical errors on our end prevent call tracking or delivery (verified within 48 hours).

Note: Refunds do not apply to calls that meet contract terms but do not convert due to factors outside our control (e.g., your sales team’s closing rates).

2. How to Request a Refund

  1. Submit a claim within 7 days of the disputed call period via email to [email protected].
  2. Include:
    >Campaign ID and date range
    >Screenshots of your call logs (if disputing quality)
    >Specific contract terms violated
  3. We’ll investigate and respond with a resolution within 5 business days.

3. Refund Methods & Timing

  • Approved refunds are issued to your original payment method within 10 business days.
  • Credit option: Choose account credit (for future campaigns) with a 10% bonus.

4. Non-Refundable Scenarios

❌ Calls that meet contract terms but don’t convert due to:

  • Your business hours/availability
  • Pricing or service issues on your end
  • Market conditions (e.g., seasonal demand shifts)
    ❌ Custom campaign setup fees (if stated in your contract).

5. 100% Fraud Protection

If our systems detect fraudulent clicks or calls, you’re automatically credited no claim needed.

6. Need Help?

Contact us at [email protected]
or call 
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